ISO Quality Systems Division

The ISO Quality Systems Division (ISO QSD) is one of several divisions within the Ministry of Industry, Investment & Commerce (MIIC), tasked with enhancing service excellence in both public and private sectors by implementing and monitoring the ISO 9001 Quality Management System (QMS) Standard. This initiative aims to improve the ease of doing business and position Jamaica as a more attractive investment destination.​

Objectives of the ISO Quality Systems Division:

• Develop and Implement QMS: Establish and oversee the ISO 9001 QMS within MIIC, its agencies, and other public sector entities to ensure consistent quality in service delivery.​
• Enhance Service Delivery: Improve the management and execution of key business services, programs, projects, and administrative functions to achieve organizational goals and excellent service delivery.​
• Coordinate ISO Standards: Facilitate the adoption and implementation of relevant ISO Standards across Ministries, Departments, Agencies (MDAs), and medium-sized private entities.​

Functions of the ISO Quality Systems Division:

• Advocacy: Encourage MDAs and medium-sized private entities to adopt and implement the ISO 9001 QMS.​rada.gov.jm
• Certification Support: Guide organizations through the necessary steps to achieve ISO 9001 QMS Certification and provide ongoing technical support to maintain their certification status.​

Services Offered by the ISO Quality Systems Division:

• ISO 9001 Implementation Project Management: Assist organizations in managing projects aimed at implementing the ISO 9001 standard.​
• Internal Audits: Conduct internal audits to ensure compliance with ISO 9001 requirements and identify areas for improvement.​
• Staff Training: Provide training programs to equip staff with the knowledge and skills necessary for effective QMS implementation and maintenance.
• General Technical Guidance: Offer expert advice on various aspects of quality management and ISO 9001 standard implementation.​

Requesting Technical Assistance:

Organizations seeking technical support for ISO 9001 implementation can:​

1. Complete the “Letter of Intent Form.”
2. Fill out the “ISO QSD Organizational Readiness Checklist.”
3. Submit the completed forms via:
   • Email: isoqsd@miic.gov.jm​
   • Mail: 4 St. Lucia Avenue, Kingston 5, Jamaica​

Frequently Asked Questions:

• What is ISO 9001? ISO 9001 is an international standard that specifies requirements for a quality management system (QMS). It helps organizations demonstrate their ability to consistently provide products and services that meet customer and regulatory requirements.​
• Why is ISO 9001 important? ISO 9001 provides a framework for organizations to improve efficiency, reduce risks, and enhance customer satisfaction. It also helps in gaining a competitive edge in the market and expanding business opportunities globally.​
• Who can use ISO 9001? ISO 9001 is applicable to any organization, regardless of its size, type, or industry. It is used by businesses, government agencies, non-profit organizations, and other entities seeking to enhance their quality management practices.​
• How can my organization get ISO 9001 certified? To obtain ISO 9001 certification, your organization needs to implement a quality management system compliant with the requirements of the standard. This typically involves conducting a gap analysis, developing documentation, implementing processes, and undergoing an audit by a certification body.​
• What are the benefits of ISO 9001 certification? Some benefits of ISO 9001 certification include improved customer satisfaction, enhanced process efficiency, better risk management, and increased credibility.

ISO 9001 Projects Completed

List of entities that ISO Quality Services assisted in attaining ISO 9001 certification:

1. Overseas Examination Commission
2. ITV Jamaica
3. eGov Jamaica Ltd.
4. Jamaica Special Economic Zone Authority (JSEZA)
5. Cannabis Licensing Authority
6. Ministry of Health & Wellness
7. Ministry of Industry, Investment & Commerce
8. Spectrum Management Authority
9. Bank of Jamaica
10. Public Procurement Commission (PPC)
11. Jamaica Productivity Centre
12. Joint Board for Teacher Education (JBTE)
13. Rural Agricultural Development Authority (RADA)
14. National Housing Trust (NHT)
15. Excelsior Community College
16. Jamaica Constabulary Force (JCF)
17. National Child Protection Agency
18. The Safe Schools Jamaica Programme
19. Jamaica Business Development Corporation (JBDC)
20. Health Services Authority (HSRA)
21. Manufacturing Council of Jamaica
22. National Land Agency (NLA)
23. National Works Agency (NWA)
24. National Environment and Planning Agency (NEPA)
25. National Water Commission (NWC)
26. Jamaica Technical Education Centre (J-TEC)
27. Management Institute for National Development (MIND)
28. Tax Administration Jamaica (TAJ)
29. Jamaica Intellectual Property Office (JIPO)
30. Urban Development Corporation (UDC)
31. Jamaica Information Service (JIS)
32. Plant Quarantine and Produce Inspection (PQPI)
33. EX-IM Bank Jamaica
34. Office of the Children’s Advocate
35. Ministry of Commerce, Agriculture & Fisheries (Jamaica)
36. Administrator General’s Department
37. Ministry of Industry, Investment & Commerce (MIIC) – Business Ministry
38. Auditor General’s Department (AGD)